DEUNA Production

All Systems Operational

About This Site

Welcome to DEUNA’s official status page. This is where we provide real-time updates on the performance and availability of our services. You can monitor the status of key components, view uptime statistics, and check for any ongoing incidents or maintenance.

We are committed to ensuring the best experience for our users, and this page will help keep you informed about any disruptions. For further assistance, please contact us at support@deuna.com.

Stay tuned for updates and subscribe for notifications to get alerts on service status changes.

Uptime over the past 90 days. View historical uptime.
API Gateway DEUNA Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Orders API Operational
90 days ago
100.0 % uptime
Today
Checkout API Operational
90 days ago
100.0 % uptime
Today
Tokenization API Operational
90 days ago
100.0 % uptime
Today
PAYMENTS API Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
C2P Operational
90 days ago
100.0 % uptime
Today
USERS API Operational
90 days ago
100.0 % uptime
Today
User Authentication Operational
90 days ago
100.0 % uptime
Today
Merchant Authentication Operational
90 days ago
100.0 % uptime
Today
ADMIN Operational
90 days ago
100.0 % uptime
Today
Reports Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Orders Operational
90 days ago
100.0 % uptime
Today
Connections Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
WIDGETS Operational
90 days ago
100.0 % uptime
Today
Payment Widget Operational
90 days ago
100.0 % uptime
Today
Payment Link Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
PLATFORMS Operational
90 days ago
100.0 % uptime
Today
VTEX Operational
90 days ago
100.0 % uptime
Today
THIRD-PARTY PARTNERS AND PROVIDERS Operational
90 days ago
100.0 % uptime
Today
Google Pay Operational
90 days ago
100.0 % uptime
Today
Click to Pay Operational
90 days ago
100.0 % uptime
Today
Addi Operational
90 days ago
100.0 % uptime
Today
Mercado Pago Operational
90 days ago
100.0 % uptime
Today
Kushki Operational
90 days ago
100.0 % uptime
Today
NuPay Operational
90 days ago
100.0 % uptime
Today
WEBHOOKS Operational
90 days ago
100.0 % uptime
Today
SANDBOX Operational
90 days ago
100.0 % uptime
Today
INFRAESTRUCTURE Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Proxy Operational
90 days ago
100.0 % uptime
Today
PSP's Operational
90 days ago
100.0 % uptime
Today
APLAZO MX Operational
90 days ago
100.0 % uptime
Today
MERCADO PAGO (ALL) Operational
90 days ago
100.0 % uptime
Today
ASAAS BR Operational
90 days ago
100.0 % uptime
Today
PAYU Operational
90 days ago
100.0 % uptime
Today
DLOCAL Operational
90 days ago
100.0 % uptime
Today
NUPAY (BR) Operational
90 days ago
100.0 % uptime
Today
ELAVON Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Feb 24, 2026 06:00-07:00 CST

Dear users,

We want to let you know about a scheduled maintenance, as part of our continuous efforts to improve platform stability and performance. That will take place during the following window:

- Date: Tuesday, February 24
- Time: 6:00 AM to 7:00 AM (Mexico Time)
- Expected impact: During this time, some payment transactions may experience temporary issues or intermittent failures.

Our team will closely monitor the process to ensure services return to normal as quickly as possible.

If you experience issues outside this window, please contact us at support@deuna.com.

Thank you for your understanding,
DEUNA Team
Posted on Feb 19, 2026 - 21:24 CST
Feb 21, 2026

No incidents reported today.

Feb 20, 2026
Degradation in service
Resolved - This incident has been resolved.
Feb 20, 11:04 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 18:45 CST
Update - We are continuing to work on a fix for this issue.

The data recovery process is advancing as scheduled.

Recent Orders: Visibility for transactions from the last 30 days will be fully restored for all merchants within the next 60 minutes.

Historical Data: Indexing for previous months is ongoing, and this information will become available progressively over the next few hours.

We appreciate your patience as we normalize access to historical records.
Feb 19, 12:00 CST
Identified - We are currently experiencing a degradation in the Admin service.

This situation does not impact transaction processing; however, there are issues when attempting to view the order history.

We are currently investigating and will provide updates as soon as more information becomes available.
Feb 19, 10:17 CST
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 00:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 CST
Scheduled - Dear users,

We want to let you know about a scheduled maintenance, as part of our continuous efforts to improve platform stability and performance. That will take place during the following window:

- Date: Thursday, February 19
- Time: 11:00 PM to 12:30 AM (Mexico Time)
- Expected impact: During this time, some payment transactions with AMEX and Elavon may experience temporary issues or intermittent failures.

Our team will closely monitor the process to ensure services return to normal as quickly as possible.

If you experience issues outside this window, please contact us at support@deuna.com.

Thank you for your understanding,
DEUNA Team
Feb 19, 21:39 CST
Feb 19, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 21:57 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:45 CST
Scheduled - Dear users,

We want to let you know about a scheduled maintenance, as part of our continuous efforts to improve platform stability and performance. That will take place during the following window:

- Date: Thursday, February 19
- Time: 09:30 PM to 10:30 PM (Mexico Time)
- Expected impact: During this time, some payment transactions with BBVA may experience temporary issues or intermittent failures.

Our team will closely monitor the process to ensure services return to normal as quickly as possible.

If you experience issues outside this window, please contact us at support@deuna.com.

Thank you for your understanding,
DEUNA Team
Feb 19, 21:38 CST
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 16, 08:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:15 CST
Scheduled - Dear users,

We want to let you know about a scheduled maintenance, as part of our continuous efforts to improve platform stability and performance. That will take place during the following window:

- Date: Monday, February 16
- Time: 7:00 AM to 8:00 AM (Mexico Time)
- Expected impact: During this time, some payment transactions may experience temporary issues or intermittent failures.

Our team will closely monitor the process to ensure services return to normal as quickly as possible.

If you experience issues outside this window, please contact us at support@deuna.com.

Thank you for your understanding,
DEUNA Team
Feb 13, 12:02 CST
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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