DEUNA Production

All Systems Operational

About This Site

Welcome to DEUNA’s official status page. This is where we provide real-time updates on the performance and availability of our services. You can monitor the status of key components, view uptime statistics, and check for any ongoing incidents or maintenance.

We are committed to ensuring the best experience for our users, and this page will help keep you informed about any disruptions. For further assistance, please contact us at support@deuna.com.

Stay tuned for updates and subscribe for notifications to get alerts on service status changes.

API Gateway DEUNA ? Operational
90 days ago
100.0 % uptime
Today
Checkout DEUNA Operational
90 days ago
100.0 % uptime
Today
Checkout Proxy ? Operational
90 days ago
100.0 % uptime
Today
Checkout DEUNA ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Orders API Operational
90 days ago
100.0 % uptime
Today
Checkout API Operational
90 days ago
100.0 % uptime
Today
Tokenization API Operational
90 days ago
100.0 % uptime
Today
PAYMENTS API Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
C2P Operational
90 days ago
100.0 % uptime
Today
USERS API Operational
90 days ago
100.0 % uptime
Today
User Authentication Operational
90 days ago
100.0 % uptime
Today
Merchant Authentication Operational
90 days ago
100.0 % uptime
Today
ADMIN Operational
90 days ago
100.0 % uptime
Today
Reportería Operational
90 days ago
100.0 % uptime
Today
Métricas Operational
90 days ago
100.0 % uptime
Today
Órdenes Operational
90 days ago
100.0 % uptime
Today
Conexión Operational
90 days ago
100.0 % uptime
Today
Estrategias de pago Operational
90 days ago
100.0 % uptime
Today
WIDGETS Operational
90 days ago
100.0 % uptime
Today
Payment Widget Operational
90 days ago
100.0 % uptime
Today
Payment Link Operational
90 days ago
100.0 % uptime
Today
Android SDK Operational
90 days ago
100.0 % uptime
Today
Web SDK Operational
90 days ago
100.0 % uptime
Today
PLATFORMS Operational
90 days ago
100.0 % uptime
Today
VTEX Operational
90 days ago
100.0 % uptime
Today
THIRD-PARTY PARTNERS AND PROVIDERS Operational
90 days ago
100.0 % uptime
Today
Google Pay Operational
90 days ago
100.0 % uptime
Today
Click to Pay Operational
90 days ago
100.0 % uptime
Today
Addi Operational
90 days ago
100.0 % uptime
Today
Mercado Pago Operational
90 days ago
100.0 % uptime
Today
Kushki Operational
90 days ago
100.0 % uptime
Today
NuPay Operational
90 days ago
100.0 % uptime
Today
IXOPAY/TokenEx Operational
90 days ago
100.0 % uptime
Today
WEBHOOKS Operational
90 days ago
100.0 % uptime
Today
SANDBOX Operational
90 days ago
100.0 % uptime
Today
INFRAESTRUCTURE Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Proxy Operational
90 days ago
100.0 % uptime
Today
PSP's Operational
90 days ago
100.0 % uptime
Today
APLAZO MX Operational
90 days ago
100.0 % uptime
Today
MERCADO PAGO (ALL) Operational
90 days ago
100.0 % uptime
Today
ASAAS BR Operational
90 days ago
100.0 % uptime
Today
PAYU Operational
90 days ago
100.0 % uptime
Today
DLOCAL Operational
90 days ago
100.0 % uptime
Today
NUPAY (BR) Operational
90 days ago
100.0 % uptime
Today
ELAVON Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 6, 2025

No incidents reported today.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025
Resolved - The previously reported intermittency with the PSP service was resolved on Sep 25, 2025 at 2:15 PM MX.
Following the resolution, it was identified that the root cause of the incident was internal.
Our team continues to monitor the service to ensure stability.

Oct 2, 11:18 CST
Update - We continue to experience intermittent issues with the PSP service. The situation has been escalated to the provider for further analysis.

Monitoring continues until stability is confirmed. We will provide an update as soon as relevant information becomes available.

Sep 29, 22:37 CST
Update - We are still observing intermittent issues with the PSP service.
We remain in contact with the provider to validate stability and continue with constant monitoring.

We will share a new update as soon as we have relevant information.

Sep 27, 07:33 CST
Update - We continue to observe intermittent issues with the PSP. Our team is actively monitoring the situation and coordinating with the provider to resolve the issue. Further updates will be shared as they become available.
Sep 25, 22:34 CST
Monitoring - The issue has been mitigated and services are operating normally. Our team will continue to closely monitor to ensure stability.
Sep 25, 16:20 CST
Update - We are continuing to investigate this issue.
Sep 25, 11:54 CST
Investigating - We have identified that one of our Payment Service Providers (PSP) is currently experiencing service intermittency, which may cause transactional impact.

Our monitoring team is actively tracking the situation and will provide updates as they become available.


Link Statuspage PSP: https://status.elavon.com/issues/68d54bc9386fb301975a1080

Sep 25, 11:54 CST
Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025
Sep 28, 2025

No incidents reported.

Sep 27, 2025
Sep 26, 2025
Completed - The scheduled maintenance has been completed.
Sep 26, 00:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 CST
Scheduled - Dear users,

We have been informed of a scheduled maintenance by our payment service provider Nupay (BR), which may impact payment processing operations.

- Date: September 26, 2025
- Time: 3:00 AM to 3:40 AM (BRT)
- Expected impact: During this period, the tokenized payment flow will be unavailable. All other services will continue to function normally.

Our team will be closely monitoring the situation throughout the maintenance window. Thank you for your understanding.

Sep 10, 20:15 CST
Sep 25, 2025
Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.